SHIPPING POLICY
Processing Time
• All orders are processed within 3-5 business days (excluding weekends and holidays).
• Custom or made-to-order wigs may take 5-12 business days for processing before shipment.
• You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates
We offer Standard Shipping: 3-5 business days – $7.99
Shipping times are estimates and may vary due to carrier delays or other unforeseen circumstances. Once your order has shipped, you will receive an email with tracking information. Please allow 24-48 hours for tracking updates.
Lost, Stolen, or Delayed Items
We are not responsible for lost, stolen, or delayed packages once they have been handed over to the carrier. If you experience any issues, please contact the shipping carrier directly. Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided at checkout. If you have any questions about your order, feel free to contact us at info@dmonethair.com